You can use the TEC app, and more precisely the search function for routes, timetables, lines and points of sale without a TEC customer account. However, you must have a TEC customer account to purchase and validate your tickets using the app. 

You can create your account using the app itself or via the website www.letec.be. 

If you are a minor, you must send us the account creation authorisation form (pdf) signed by your legal guardian before you can purchase tickets using the TEC app. 

You can provide this authorisation form on www.letec.be: under the “My status” tab in your TEC customer account.

Your form must be accompanied by a copy of your identity card and a copy of your legal guardian’s identity card.

When you have installed the TEC app - available from the Apple Store, the Google Play Store and the Huawei Store - on your smartphone, simply open it and:

1. go to the “TEC customer account” section;
2. click on the “Register” button;
3. fill in your personal information and choose a login and password. 

You will receive an account validation email with a code. Enter this code into the field provided in the app. 

To recover your username or password, simply:

1. Go to the login screen on your TEC app
2. Click on “Forgotten your username” / “Forgotten your password?”
3. Enter your email address / username.

You will receive a password reset email. 

No, you can only use a single customer account on the TEC app to purchase tickets.

The TEC app is available on the Apple Store, Google Play Store and Huawei Store.

That all depends on how frequently you travel and the distance of your journey. 
We will guide you :

• Next : for short trips only – 1 to 2 neighbouring zones ;
• Horizon : for travel across the entire TEC network, excluding Express lines ;
• Express : for travel across the entire TEC network, including Express lines.

Your age and status may make you eligible for discounts. Find out more!

• Multi 8 : allows you to make 8 Next trips (1 or 2 adjacent zones).
• Multi 6 : allows you to make 6 Horizon trips.
• Multi 4 : allows you to make 4 Express trips.
• The Multiflex travel document, c'est flexible : is flexible: 12 Next trips, 6 Horizon trips or 4 Express trips, to be combined any way you want. And the price is reduced compared to the united travel document.

Find out about our multi-journey travel documents.

Don’t panic! Visit an ESPACE TEC to replace it. Replacement free of charge:

• For a MOBIB Basic card : only if it has a technical problem;
• For a contactless ticket: : only if it is defective on first use.

Covid-19 : The on-board sale of tickets has been suspended temporarily.

Yes, only if you weren’t able to do it before boarding and provided that you have change. In order to reduce risks, the drivers have limited cash in hand; only notes of €10 maximum are accepted.

Only emergency tickets are available, at a price that is higher than with purchase in advance :

• 1-trip travel document (Next, Horizon or Express) ;
• 1 day ticket (Next or Express).

However, you cannot buy emergency tickets on board the Charleroi light rail and Liège tram services.

Since 23 November, and taking into account the current health context, a hundred private coaches have been brought in to provide extra coverage for the most used TEC routes during peak hours to allow travellers to travel with greater peace of mind. 

To validly travel on board a backup vehicle, you must have a valid ticket (either a subscription or any contactless travel document ready for scanning). You can purchase your tickets through the following sales outlets: 

• The E-SHOP, the online sales point available 24-7. 
• The SELFs, the 202 vending machines accessible in many parts of Wallonia 24/7. 
• The POINTS TEC, local stores (bookshops, convenience stores, petrol stations, night shops etc.) that sell tickets using contactless payment.

In addition to holding a valid ticket, travellers must do the following: 

• Wear a mask to access public transport. This mandatory mask must be worn at all times by those aged 12 years and older, at stops and in vehicles. The only permitted type of mask is non-ventilated, made of fabric or disposable material, it fits snugly over the face, covering the nose, mouth and chin and is intended to prevent contamination through person-to-person contact. If you do not wear a face mask, you could be charged an administrative fine of €250.
• Board buses from the rear.
• Sit down in one of the seats.

If you have forgotten your travel document, that is already fraud. You expose yourself to administrative fees of €10.

Are you travelling without a valid travel document? Are you travelling at a reduced rate when you don’t have the right? Are you travelling beyond the geographical limits of your travel document? You will have to pay the price:

• €50 + the cost of the journey for a first offence. Failure to pay within 10 days of the offence may result in a fine of €75
• €75 if you act in an inappropriate manner (leaving food or rubbish, tampering with the alarm signal, etc.)
• €150 for a second offence
• €300 for a third offence, as well as for serious offences (fake ticket, ticket in another person's name, etc.)
• €250 for failure to wear a mask at stops and on board TEC vehicles.

To avoid penalties, avoid the offence.

If you receive a fine, you should pay it promptly to prevent it from increasing. Failure to pay within 10 days of the offence will result in an administrative fine of €75. It is therefore better to pay first and then dispute it. 

There are two ways to pay your fine :

• Visit an ESPACE TEC ;
• Make a bank transfer to the account of your Regional Management Division payable to "Opérateur de Transport de Wallonie", indicating the ticket number AND the surname and first name of the person fined in the message :
  • Walloon Brabant : BE74 2710 0800 0007
  • Charleroi : BE79 0910 0073 7633
  • Hainaut : BE25 0960 2156 9282
  • Liège-Verviers : BE47 0910 1184 8880
  • Namur-Luxembourg : BE08 0910 1173 5413 

If you have already committed an offence less than 2 years ago, you will be informed of the exact amount of the fine by post.

If you wish to dispute the fine you have received, you can submit a complaint via the online form as soon as possible.

Please note, however, that TEC cannot be held responsible for handling errors and/or misunderstandings by passengers, or for carelessness with a ticket. 

You have two options for creating a TEC customer account:

• Automatically
  Your information is filled in and validated automatically. You will then immediately have access to your account, TEC services and the E-SHOP.
   
• Manually
  If you activate your access to the E-SHOP, this will be validated by our customer service team at the latest on the business day following your registration. 

Please encode the confirmation code that will be sent to you by e-mail in order to make optimum use of your customer account.

If you have forgotten your username, you may request it using the form "Report a problem on your customer account".

If you have forgotten your password, you just need to complete the form "Password forgotten?". 
The instructions for reinstating your password will be sent by email.

If you have any problems with your TEC customer account, please contact us using the form "Report a problem on your customer account".

To add favourites to your TEC customer account, you must perform a route search and/or a timetable by line/stop search and click on the button "Add to my favorites".

You can find the list of your favourites in the tab "My favorites" in your customer account. 

To be notified of any disruptions on your favorite routes, lines and stops, go to the tab "My notifications" in your customer account. 

You can then manage your notifications by adding a line (or part of a line) or a stop. 

To be notified of disruptions on a particular route, you must first perform a route search. Then click on the button "Notify me" on the page that gives the details of your route. 

Please note that the disruptions of which you will be notified are mainly planned deviations and major network disruptions (e.g. social movement). Unforeseen disruptions cannot be notified at first. 

Payment is made using debit or credit cards – Bancontact, Maestro, Visa or MasterCard. If you use a Bancontact or Maestro card, do not fill in the security code field.

• Log in using your MOBIB/MOBIB basic card number You can buy transport tickets, display the content of your MOBIB card or view your purchase history.
• You can log in with your username and password. You will be able to access more features: order a MOBIB card or a duplicate, request your status, obtain a tax certificate, etc...

To access the E-SHOP go to the tab "My account" of your TEC customer account. 

You can then choose to access the E-SHOP:

• Automatically
  Your information is filled in and validated automatically. You can then immediately buy your MOBIB card and/or travel documents.
   
• Manually
  Your request to access the E-SHOP will be validated by our customer service team at the latest on the business day following your request.

You must first create your TEC customer account - either automatically or manually - with access to the E-SHOP. Once the registration has been confirmed, you will then be able to access your account and buy a MOBIB card; you can, if you wish, now load this card with the required ticket.

To use the E-SHOP, you must have first purchased tickets via an ESPACE TEC or a SELF. You will then be able to log in with your MOBIB card number.

However, if your status entitles you to lower fares, you will need to link your MOBIB SNCB, STIB or De Lijn card to a TEC customer account. To do this, go to an ESPACE TEC.

MOBIB and MOBIB Basic cards, to be topped up using the travel document of your choice.

Via the SELF of the Charleroi Light Metro, you can also buy a travel document on a paper ticket. 

All TEC travel documents!

For subscriptions and travel documents at reduced rates, you will need to have a personal MOBIB card.

At the SELFs of the Charleroi Light Metro, 1 trip, 1 day and BSCA (Airport) tickets can be purchased on a paper ticket. 

For travel documents issued by other operators, visit their sales channels using your TEC MOBIB card or TEC MOBIB Basic card. 

Only by bank card (Maestro, Visa and MasterCard).

In the Charleroi light rails system, payment in cash (machine) is also possible.

A. The interruption is due to a technical problem : 

• Your bank card payment was accepted. You receive an ‘IOU’ ticket. Visit an ESPACE TEC with this ticket and your MOBIB/MOBIB Basic card!
• Your cash payment has been made (only on the Charleroi Metro) :
  • Your change has been returned to you: try the transaction again.
  • Your change has not been returned to you: an ‘IOU’ ticket is printed out. You should then visit an ESPACE TEC with this ticket for after-sales service.

B. You chose to interrupt the purchase procedure :

If you interrupt the procedure before payment confirmation, everything is in order. No withdrawal will be made from your account.

• You removed your MOBIB or MOBIB Basic card from the reader too quickly.
  Your travel document has not had time to load correctly. In this case, the SELF issues you with an ‘IOU’ ticket. 
  
  Have you received an ‘IOU’ ticket? Tickets that could not be loaded directly onto the customer’s card are automatically placed on the remote distribution list. Present your ticket again at a SELF (any) or at a scanner the next day to receive your ticket. This can also be done at an ESPACE TEC.
   
• Did you leave your MOBIB/MOBIB Basic card in the reader until the end of the purchase procedure, without any travel document appearing on your card?
  Oops! The SELF is not working. Please accept our apologies. Visit an ESPACE TEC with your MOBIB/MOBIB Basic card for after-sales service.
  
  Also, do not hesitate to fill in the "Report an issue about a SELF" form. 

How to take the bus? Where to wait? How to behave on board? TEC provides you with some simple and clear advice that allows you to travel in a relaxed and stress free manner: 

• Before boarding;
• On board;
• How to avoid fines.

Any other questions? Do not hesitate to contact the Infotec service or our social networks team via the Facebook page @leTECofficiel.

The cost of TEC tickets depends largely on the distance travelled, from point A to point B.

To calculate this distance, the TEC network is divided into zones. Each zone is numbered, with this zone number appearing on the stop sign and/or the network map.

The start zone, the end zone and the number of zones between them (and whether or not an Express line is used) are used to determine the cost of the journey made:

• Next: travelling within only two neighbouring zones connected via a bus line. 
• Horizon: travelling within three or more zones.
• Express: travelling on an Express line. 

The act of boarding a second vehicle within the time lapse permitted by your travel document: 

• 60 minutes for Next travel documents,
• 90 minutes for Horizon travel documents,
• 150 minutes for Express travel documents,
• Unlimited for subscriptions.

Remember to scan your travel document each time you board a new vehicle!

No, once is enough! 
In addition, the scanners do not allow for consecutive scanning within a set time. 

For safety reasons, the TEC vehicles can only have a certain number of passengers on board. 
If the driver does not stop when you signal the reason could be: 

• The vehicle is full and cannot take any more passengers on board.
• It is returning to the depot. In this case a message is displayed. 
• They did not see you in time. Remember to make yourself visible before the driver reaches the stop, and to signal them as soon as you see the vehicle. To travel with peace of mind, consult our passenger guide.

Yes! Booking is compulsory:

• for all travel in groups of at most 15 or 30 people. Book at least 5 business days in advance.
• for personalised group travel, to the locations of your choice.
• to organise a special regular service for the pupils of your school.

Your personal MOBIB card is secure. Quick! Ask for a duplicate of your card. Once the request for a duplicate has been made, your card will be blocked automatically.

To request a duplicate, visit the E-SHOP or our ESPACES TEC with your proof of identity. You will find all your current valid travel documents and a new MOBIB card valid for 5 years (for a fee of €5).

Consider buying travel documents while you wait to receive your duplicate.

Duplicates are only available for personal MOBIB cards. Unfortunately, we are unable to issue you one for a MOBIB Basic card or a contactless ticket. Be careful!

Yes. All passengers must have a valid travel document. You will have to buy an emergency ticket on board the bus or buy a travel document in advance.

Fill in the lost/found objects form so that we can follow up on your request!

Everyone! You don’t need to be a TEC customer to bring something to our attention.
Filing a complaint.

You are unhappy about:

• The reliability of the service (e.g. compliance with timetables, routes, stops, etc.),
• TEC staff (driver, inspector, steward, ESPACE TEC, etc.),
• Quality of information (e.g. incomplete, inaccurate, incomprehensible, etc.),
• Pricing policy,
• The transport offer,
• Safety (on buses and at stops or stations),
• Comfort and cleanliness (on buses, at stops, in ESPACES TEC, etc.).

However, if you have one of the following issues:

• Problem with your MOBIB card or an order made.
  > Contact the Sales Team directly by phone on 081/32.27.41.
   
• Cancellation of a MOBIB card order made at the E-SHOP. 
  > All you have to do is use the order withdrawal form within the 14 days following your order. 
   
• Contesting a fine.
  > Fill in the ‘report a problem’ form, providing us with the useful information that we request from you.
   
• Certificate request.
  > Refer directly to the appropriate form :
  • Delay certificate ;
  • Price certificate ; 
  • Tax certificate.
     
• Refunding of a subscription following a service interruption.
  > You can submit a request for a refund in the event of an interruption of over 2 hrs on a line. A Delay certificate is already available.
   
• Accident involving the TEC.
  > If you have had an accident involving a TEC vehicle, we invite you to fill in the ‘Report a problem’ form, being sure to send us the maximum possible amount of information concerning the incident.
   
• Want to share a suggestion with us to improve our services? Don’t hesitate to contact us.
  > The TEC reserves the right not to reply to any anonymous, insulting or racist complaints.

You have three available options:

• Fill in the claim form directly online.
• Visit an ESPACE TEC to fill in the form.
• Contact us by phone. 

It should include a sufficient level of detail so that we can act on it… and improve. You should mention as a priority the location and date of the events and add all the elements necessary for us to understand the circumstances.

When looking for a timetable, the relevant Regional Direction is indicated beneath the name of the line or stop.

Yes, a maximum of seven people are allowed on board. As TEC à la demande is a collective service, it is important not to forget to provide the details of each accompanying person when you make your booking. Access may be refused to any accompanying person not registered as such at the time of booking.
Passengers are also asked to sit at the back of the vehicle when possible.

No, you just need to give your name and the driver will then check your booking and ask for an SMS confirming the pick-up if necessary. For accompanying persons travelling for free, you must be able to prove their age at the driver's request.

On the day of your journey, you will receive a text message or notification will 30 minutes before the pick-up time to confirm the exact time and the precise pick-up location. The pick-up location is always at a TEC stop or point of interest close to the address you gave when you booked. A reminder will be sent 10 minutes before the vehicle arrives and at the time it arrives.
You can also track the vehicle progress in real time in the TEC à la demande app. By authorising the TEC à la demande app to geolocate you, you can also follow the route indicated to take you to the pick-up location. 

You will be dropped off at a TEC stop or a predefined point of interest, usually located close to the address you have entered as your final destination. 

You must be present when the vehicle arrives. The driver will wait for you for a maximum of two minutes. After that, they will have to leave without you and there may be penalties for no-shows.